Settings

What is Included in Settings?

The Settings area of the Graphiant Portal include account information such as Name, ID, and Admin Email, along with the ability to set preferences for the environment.

Settings include:

• Profile:  User-level information

• General:  Company-level information

• Billing:  Credit and Allocation information

Note:

• This is a walk-through of the complete Settings options

• Only administrators will have full access to all of the settings

• Should you need to change a setting that you do not have access to, please contact your administrator

Locating Settings in the Graphiant Portal

From the Graphiant Portal Home Page, click the carat at the bottom left of the screen next to your profile.

Select ‘Settings'.

This will bring up the Settings area of the portal.

When changing any settings:

Ensure to click ‘Save Changes’ where available to put the updated setting(s) into effect.

(*Some toggle options take effect immediately.)

Profile Settings

The landing page of Settings is the “Profile” tab, which includes:

• User Account

• Multi-Factor Authentication

• Feature Flags

User Account

You will see your individual information here.

• First and Last name

• Email

From this area, you may also change your password.

Multi-Factor Authentication

Should MFA be activated for your account, options to select the provider of your choosing — and disable a provider — will be here.

Features

Any feature flags that can turn functionalities on/off are located here.

Currently, the only feature flag present is for the New Navigation within the Graphiant Portal.

For details on reverting back to the prior portal navigation, click here.

General Settings

The “General” tab includes:

• Enterprise & Appearance

• Release Settings:  Details on the frequency and version of your upgrades

• Security & Compliance: Gives the ability to enable/disable Graphiant Support's access

• Alarms

Enterprise & Appearance

Here you will find company information, and have the ability to customize your Graphiant portal.

Details

Displayed at the top are your enterprise’s:

• Name

• Graphiant ID

• Administrator Email

Portal Banner Message

Any message that you would like to convey across your Graphiant Portal for all of your users to see is input here.

Service Name

This will be reflected in the text on the open browser tab.

Logo Uploads

You can customize your company’s Graphiant Portal experience by uploading your logo.

Release Settings

Auto-Upgrade Management is located here.

Software Release

Using the dropdown, select the software release train of your choice to be put onto all of your new Graphiant Edges.

For more information on Software Releases, click here.

Auto-Upgrade

Should you want to streamline software releases and have your devices automatically upgrade as each release reaches End-of-Life, you can activate that process here.

Click the toggle to enable Auto-Upgrade.

Select the Upgrade Type:

• Download & Install

• Download Only

Upgrade Trigger:  Complete the information reflecting how soon after the EOL alert comes through that you would like the upgrade to occur.

Security & Compliance

This is the area that houses security measures and access management.

• Encryption

  • Graphiant’s end-to-end data encryption is enabled by default.

  • Should you have a need to utilize your own encryption only, you can disable this.

    Warning:

    Disabling Encryption will mean that your environment will not be encrypted by Graphiant to and from the Graphiant Core.

    Use caution if disabling this feature.

• Graphiant Remote Support

  • By default, Graphiant Support is able to access your environment for any troubleshooting needs and is toggled on.

  • Graphiant Support's access into the environment is limited to a read-only view when toggled off.

    Note:

    If Graphiant Remote Support is disabled and Graphiant Support is called to troubleshoot / make changes, ‘Graphiant Remote Support’ will have to be enabled.

    Remote Support can again be disabled once the Support Team has concluded.

• Session Timeout

  • Select the amount of time of inactivity required before users are automatically logged out.

Alarms

When multiple alarms are triggered for the same issue, the number of notifications to sift through can be cumbersome.

Graphiant offers an aggregation of instances of the same alarm, to help you see the issue quickly and not be inundated with notifications.

This feature is on by default.

Should you prefer to receive individual notifications for troubleshooting or records purposes, toggle off.

Billing

Here you can see your credit allocations and usage, make adjustments to those allocations, and download your billing information.

For detailed information on the billing process, credit consumption models, and bandwidth allocation tiers, click here.

Note:

Information will be for the month selected in the top right;  in this case May of 2025.

This dashboard provides the following information:

Widgets:

• Credit Consumption:

  • Credits Consumed:  Number of credits used

  • Recommended Consumption: Advised consumption per month going forward, based on your remaining credits over the remaining time on your contract

  • Subscription Type:

    • Contract: Purchased via direct sales with Graphiant

    • Monthly: Purchased via AWS Marketplace

• Monthly Network Usage: Bandwidth usage recorded during the month, broken down between:

  • Core Network:  Graphiant Entity (Edge/Gateway) to Graphiant Core

  • Cloud Gateway:  Graphiant Gateway to Cloud Service

• Billed Credit Level: Amount of credits remaining for that month

  • Consumed: Progress bar indicating how many credits have been used out of your allocated amount

  • Expiration Date: End of your plan (last day of the month at 12:00 am UTC), whether it be:

    • Contract:  The Expiration Date will show the month your contract will end.

    • Monthly: The Expiration Date will show the end date of the current month.

Credit Table:

• Region: Where the bandwidth is being consumed upon entering the Graphiant Data Highway/Backbone

• Core Network Capacity: Maximum usage for your plan between the Edge and the Graphiant Core

• Cloud Gateway Capacity: Maximum usage for your plan between the Cloud Gateway and the Cloud Service

• Allocated Monthly Credits: Number of reserved credits per region for your plan for the entirety of the month

  • Total Monthly Credits: Total number of reserved credits for your plan for the entirety of the month

Editing Bandwith Allocation

To increase your bandwidth for any amount you wish to allocate for a region, click the ‘Edit’ symbol to the right of the region to be updated.

A modal will appear where you can increase your allocations for both Core Network and Cloud Gateway individually.

Note:

• You can only increase your allocation here.  

• To decrease your allocation, open a ticket or contact Graphiant support. The change(s) will take place at the next billing cycle.

Increase the desired bandwidth allocation for either Core Network, Cloud Gateway, or both.

Note:

The credit totals for both capacities for that region are shown to the right of their respective fields, and update as you fill out the bandwidth so that you can see what the effect will be before you save your changes.

Click ‘Save’.

Your new bandwidth allocation totals will be reflected in the table, and incorporated into all credit and bandwidth values.

Note:

While increasing your bandwidth allocation amount, should you hit the next tier, Graphiant will automatically adjust your credit charges to match the lower price in that new tier.  For more information about tier levels, click here.

Downloading Your Bandwidth / Credit Usage Information

You can download a report of this page by clicking the ‘Export’ button above the table.

A modal will appear confirming the month of the CSV file that you can export.

Click ‘Download’.

The report will now be downloaded to your device.