Requesting a Return of Your Customer's Graphiant Hardware Edge

When an Edge needs to be returned to your inventory, you can send a return request to the customer directly through the Graphiant portal.

From the Portal homepage, click ‘Customer Management’;  select ‘Inventory’.

Select the device you wish to request back;  click ‘Request Edges’ either at the top, or to the right of the selected Edge(s).

Click ‘Yes, proceed’ to send the request.

That Edge will now be in a Requested Devices table at the top of your screen, and have a status of “Pending”.

Your customer will have an alert to a requested return of their Graphiant Edge.

Once they approve the return, it will be back in your Unassigned Inventory and be ready to assign to a new customer.

Should your customer deny the return request:

The request status will be “Denied”, and you will have the option to either resend the return request with edits, or cancel the request.