---
title: "Running a Ping Command"
slug: "running-a-ping-command"
description: "Learn about the Ping command for testing network connectivity, identifying packet loss, and using it within the Graphiant Portal for effective monitoring."
updated: 2026-05-06T09:03:48Z
published: 2026-05-06T09:03:48Z
canonical: "docs.graphiant.com/running-a-ping-command"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.graphiant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Running a Ping Command

## What is Ping?

Ping is one of the most widely used command-line utilities and is largely deployed when testing network connectivity, as well as testing potential issues related to Domain Name System (DNS) and Network Interface Card (NIC).

Ping is often used to identify packet loss, which can be due to network congestion or faulty hardware. Unlike Traceroute, the Ping command only provides connectivity confirmation. Ping does not provide details on how the connection is or isn’t made with the destination server, or the path in which the packet took.

![](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/image(152).png)

## Ping in the Graphiant Portal

From within the Graphiant Portal, you will be able to deploy and monitor a Ping command.

### Step 1: Locating Ping in the Graphiant Portal

#### **Reaching the Monitoring Page**

The ping function is run via the Monitoring page for your device.

From the Graphiant Portal Home screen **click 'Monitor'** in the left sidebar; **select ‘Site Health Dashboard’**.

![Dashboard overview displaying usage statistics and quick access to services and configurations.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Portal Landing Pg 7-25; 'Monitor'; 'SHDB'(2).jpg)

**Scroll down to the bottom of the page.**

Here you will see the list of your network edges.

![Site health dashboard displaying network edges and connectivity status for various devices.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/SHDB 'Network Edges' outlined.jpg)

#### Selecting the Device(s) to Ping

**Select the desired edge by clicking on its Hostname.**

![Table displaying network edges with details like hostname, model, and uptime.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/SHDB Select Edge.jpg)

This will take you onto a Monitoring page with a focus on the Edge you have just chosen.

![Device summary showing connectivity status and health metrics for Dell VEP-55837.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Monitor pg 'Device Info' tab current as of 7-25(1).jpg)

### Step 2: Running Ping in the Graphiant Portal

After arriving on the ‘Monitoring’ page in tandem with the Edge you wish to manage, select and click ‘Troubleshoot’.

![Graph showing device health and connectivity status for Dell VEP-55837.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Monitor pg 'Troubleshoot'(2).jpg)

Here you will be able to run a Ping command from a desired LAN segment and interface.

![](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/image(161).png)

Below are descriptors for each of the fields required in order to run a Ping command from the selected Edge.

*Note: An* ******* *indicates a required field*

Utilities

- **LAN Segment***: Choose a desired LAN segment from the dropdown menu
- **Interface***: Choose a desired interface from the dropdown menu
- **Source***: Choose a desired source IP from the dropdown menu
- **Destination Host/IP***: Enter the desired destination’s IP address
- **Protocol***: Select either ICMP or TCP; When selecting TCP, you will be required to enter the destination port

Additional Options

- **Count**: Choose a desired packet count from the dropdown menu
- **Payload Size**: Choose a desired payload size from the dropdown menu
- **Type of Service**: Choose a desired service level from the dropdown menu

Once the above fields are filled in, **select ‘Run Ping**’.

![](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/image(162).png)

Under ‘Test Results’ you will see the maximum, minimum, and average Ping times displayed.