---
title: "Requesting a Return of Your Customer's Graphiant Hardware Edge"
slug: "requesting-a-return-of-your-customer-s-graphiant-edge"
description: "Learn how partners can request the return of a customer’s Graphiant Hardware Edge and complete the required process."
updated: 2026-06-10T20:26:19Z
published: 2026-06-10T20:26:19Z
canonical: "docs.graphiant.com/requesting-a-return-of-your-customer-s-graphiant-edge"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.graphiant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting a Return of Your Customer's Graphiant Hardware Edge

When an Edge needs to be returned to your inventory, you can send a return request to the customer directly through the Graphiant portal.

From the Portal homepage, **click ‘Customer Management’; select ‘Inventory’**.

![Dashboard interface displaying customer management and inventory sections for user navigation.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Returns MSP Sidebar 'Cust Mgmt'; 'Inventory'.png)

**Select the device you wish to request back; click ‘Request Edges’** either at the top, or to the right of the selected Edge(s).

![MSP Hardware Inventory interface showing device details and options to request edges.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Returns MSP 'Request Edge' locations(1).png)

**Click ‘Yes, proceed’** to send the request.

![Requesting to claim a device with details like hostname and model information.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Returns MSP 'Send Request' modal.png)

That Edge will now be in a Requested Devices table at the top of your screen, and have a status of “**Pending**”.

![Table displaying requested devices with one device in pending status.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Returns MSP After Request Pending Status.png)

Your customer will have an alert to a requested return of their Graphiant Edge.

Once they approve the return, it will be back in your Unassigned Inventory and be ready to assign to a new customer.

![Inventory management interface displaying new device details and assigned status.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Returns MSP Complete back in Unassigned Inventory.png)

> [!NOTE]
> Should your customer deny the return request:
> 
> The request status will be “Denied”, and you will have the option to either resend the return request with edits, or cancel the request.
> 
> ![Hardware inventory showing a denied request status for a device with options to resend.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Returns MSP Return Denied 'Resend Request'.png)