--- title: "Global Health Dashboard" slug: "global-health-dashboard" updated: 2026-09-14T18:59:56Z published: 2026-09-14T18:59:56Z canonical: "docs.graphiant.com/global-health-dashboard" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.graphiant.com/llms.txt > Use this file to discover all available pages before exploring further. # Global Health Dashboard Learn how to use the Global Health Dashboard to monitor the real-time and historical health of Graphiant's global backbone, control plane, and data plane infrastructure. ## **What is the Global Health Dashboard?** The Global Health Dashboard is Graphiant's dedicated, public-facing source of truth for the real-time and historical health of the Graphiant Network-as-a-Service (NaaS) infrastructure. Unlike the Site Health Dashboard, which shows the health of the sites in *your* network, the Global Health Dashboard shows the health of the underlying Graphiant backbone and platform services that your sites connect to — independent of, and accessible outside of, the Graphiant Portal. The Global Health Dashboard gives you visibility into: - The status of core platform services — the API Gateway, Portal, Control Plane, and Data Plane - Live availability and connectivity across Graphiant's global backbone and Points of Presence (POPs) - Real-time SLA metrics, including latency, packet loss, and jitter - Active incidents and scheduled maintenance windows, with impact details - Historical performance trends and SLA compliance over time Because it runs independently of the Portal, the Global Health Dashboard remains available as a source of truth even during a Portal-affecting event, so you can make quick, informed decisions and keep stakeholders updated during any incident. ## **Locating the Global Health Dashboard** The Global Health Dashboard is a public site and does not require Portal login. It is available at: - **Status Dashboard:** [status.graphiant.io](https://status.graphiant.io/) - **Service Health (incidents, maintenance, and subscriptions):** [health.graphiant.io/posts/dashboard](https://health.graphiant.io/posts/dashboard) **Note** Bookmark the Global Health Dashboard separately from the Graphiant Portal. Because it is hosted independently, it stays reachable for status checks even if you are unable to reach the Portal itself. ## Navigating the Global Health Dashboard ### Overview Page The Status Dashboard opens on a live overview of platform health, with a **Refresh** button to pull the latest status on demand. #### **Color-Coded Status Indicators** **Note** Status is shown per service and per region using the following indicators: - **Up** — Green - **Impaired** — Yellow - **Down** — Red - **Unknown** — Gray The overview page is organized into the following sections: - Service Health Card - Backbone Health / Availability - Quarterly SLA Reports - Resource Footer ![Graphiant status dashboard showing service health and availability across various locations.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.43.18 AM.png) **Note** Active incidents and scheduled maintenance windows are **not** shown inline on the Global Health Dashboard home page. Use the Service Health card (below) to go to the Service Health page, where incidents, maintenance, and status history are shown in full. #### **Service Health Card** The home page includes a **Service Health** card that links out to the Service Health page: > **Service Health** > > Check active incidents, scheduled maintenance, and status history on the Service Health page. Subscribe there for email, Slack, or webhook alerts. > > **[Open Service Health]** Use this card any time you need to check for — or subscribe to — active incidents and maintenance windows; see [Service Health Page](https://health.graphiant.io/posts/dashboard) below. ![Graphiant service health dashboard showing maintenance and system status updates.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.44.21 AM.png) #### **Backbone Health / Availability** This section shows the live health of Graphiant's global backbone: - **Regional status indicators** — per-region Up / Impaired / Down / Unknown status - **Source-to-destination status mapping** — connectivity status between backbone regions/POPs, shown as source–destination pairs with an Up/Down/Unknown indicator for each path Use this view to get an at-a-glance read on whether the backbone paths relevant to your sites are healthy, independent of any single site's local connectivity. ![Status dashboard displaying service health and availability of various regions.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.43.24 AM.png) #### **Quarterly SLA Reports** Graphiant publishes quarterly backbone SLA reports covering latency, packet loss, and jitter performance against committed SLA targets, so you can validate service quality over time rather than relying on point-in-time checks alone. ![Status dashboard displaying service health and quarterly report download options.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.43.54 AM.png) #### **Resource Footer** The dashboard links out to: - [**graphiant.com**](https://www.graphiant.com/) — product information - [**docs.graphiant.com**](https://docs.graphiant.com/) — documentation and technical guides - [**Graphiant Support**](https://graphiantsupport.zendesk.com) — support portal for tickets and assistance ![Graphiant Status Dashboard displaying service health and resource links for users.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.44.07 AM.png) ### Service Health Page The **Service Health** page ([health.graphiant.io/posts/dashboard](https://health.graphiant.io/posts/dashboard)) is where you go for the full detail behind the Status Dashboard's summary view: - **Active incidents**, with status updates as they're posted - **Scheduled maintenance**, with impact assessments per region/service - **Status history**, so you can review past incidents and maintenance windows and their resolution timelines ![Graphiant service health dashboard showing maintenance and system status updates.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.44.21 AM(1).png) ![Graphiant service health history for September 2026, showing maintenance and release updates.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.44.51 AM.png) #### **Subscribing to Notifications** From the Service Health page, you can subscribe to be notified proactively of incidents and maintenance windows, instead of having to check the dashboard manually. Notifications are available over: - **Email** - **Slack** - **Webhook** Subscribe once to receive updates automatically as new incidents are opened, updated, and resolved, and as maintenance windows are scheduled. ![Graphiant service health status update with maintenance details and subscription options.](https://cdn.document360.io/d86ecd1c-49f6-4fac-83cc-5e344f28f84f/Images/Documentation/Screenshot 2026-09-14 at 11.44.35 AM.png) ## Global Health Dashboard vs. Site Health Dashboard | | **Global Health Dashboard** | **Site Health Dashboard** | | --- | --- | --- | | Scope | Graphiant's backbone and platform services (API Gateway, Portal, Control Plane, Data Plane, POPs) | The Edges and sites in your own network | | Access | Public, no login required ([status.graphiant.io](https://status.graphiant.io/)) | Requires Portal login | | Best for | "Is Graphiant itself healthy right now, anywhere?" | "Are my sites healthy right now?" | | Notifications | Email, Slack, or webhook subscriptions via the Service Health page | Alerts and alarms configured in the Portal | Use the Global Health Dashboard alongside the [Site Health Dashboard](https://docs.graphiant.com/docs/site-health-dashboard) — the Global Health Dashboard tells you whether an issue originates in the Graphiant platform itself, while the Site Health Dashboard tells you how your own sites and Edges are performing.