---
title: "About Graphiant Support"
slug: "about-graphiant-support"
description: "Learn how Graphiant Support helps customers resolve technical issues, access assistance, and maintain reliable network services."
updated: 2026-05-06T03:45:51Z
published: 2026-05-06T03:45:51Z
canonical: "docs.graphiant.com/about-graphiant-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.graphiant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About Graphiant Support

## When do I contact Graphiant Support?

Anytime the service is impacted. For example, device down, poor performance, portal unavailable, configuration questions, etc.

## How do I contact Graphiant Support?

There are two ways to contact Graphiant:

- Email: [support@graphiant.com](mailto:support@graphiant.com)
- Phone: 877-914-3877 (M-F, 8am ET to 8pm ET)

## What are the ticket priorities for Graphiant?

- Urgent (P1): Critical Business Impact – Interruption of critical business functionality or a complete network failure
- High (P2): Moderate Impact – Critical functionality or network access degraded or impaired
- Normal (P3): Minimal Impact – Non-critical function impacted or impaired and or configuration related topics
- Low (P4): Informational – No impact to services but assistance required

## How quickly will Graphiant Support respond?

Graphiant Support is available 24x7x365.

Graphiant will respond and acknowledge email support requests based upon priority:

- **Urgent** – 15 minutes
- **High** – 60 minutes
- **Normal** – 120 minutes
- **Low** – 240 minutes

## What should my service restoration expectations be?

Graphiant will work to restore service, or provide a workaround, for all Urgent issues within **4 hours** post issue acknowledgement.